TERMS & CONDITIONS

 

Welcome to Thamon.co.uk. Here are some details about how our Website works.

Please review the following basic terms that govern your use of and purchase of products from our Website. Please note that your continued use of our Website constitutes your agreement to follow and be bound by these terms.

1. CURRENCY & PRICING

All transactions are processed in the currency shown on the product and checkout pages. Please be advised, that the pricing is subject to change without prior notice.

2. SHIPPING & DELIVERY

Thamon London delivers products internationally. Shipping rates are outlined on our Shipping page, and will be quoted with any order at the checkout page.

3. CUSTOMER SERVICE

Thamon London is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-3 business days. If you have any questions or concerns about a product, contact us.

4. RETURNS POLICY

It's OK to change your mind. You can return your items for a full refund in the UK and items' price refund elsewhere without contacting us, provided:

  • The items must be posted or returned back to us within 14 days of delivery or purchase at the shop
  • The items must be unused and unwashed
  • The items must be returned at the customer’s expense and, in case of postage, with a trackable reference
  • The purchase invoice must be included in the package
  • The Reason For Return note must be included in the package

Although we try to quality control all our products, we work with a very novelty material. In case of any product faults, You can return your items for a full refund from anywhere around the world, provided:

  • You supply the evidence of fault by contacting us
  • The Items must be returned within 90 days of delivery or purchase at the shop
  • The items must be reasonably used and unwashed
  • The items must be returned at the customer’s expense and, in case of postage, with a trackable reference
  • The purchase invoice must be included in the package
  • The Reason For Return note must be included in the package

All the returns must be posted to the following address:

Unit 603, Thamon London,
The Stables Market,
London,
NW1 8SU
United Kingdom

You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

If you've made an error in purchasing, don't hesitate to ask our team for advice. We can cancel your order before it's dispatched. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is also kinder to the environment.

5. COPYRIGHT

The contents of our Website, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Website) use by its users.

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

Any copyright-related enquiries including the use of Website imagery, text content and branding should be addressed to our Wholesale page.

6. SECURITY

When purchasing from Thamon London your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. Additional security of your personal details is handled by Stripe and PayPal as providers of the payment gateways on our Website.